RETURNS & EXCHANGES
Each No Rehearsals piece is produced especially for your order. Please choose your size and colour carefully before placing your order.
CHANGE OF MIND & SIZING
For customers in Australia, Canada, New Zealand and the United States, we do not accept returns or exchanges for change of mind, including where an incorrect size, colour or style has been selected.
Please check the product description and size guide carefully before ordering. If you're unsure about sizing, please contact us before placing your order and we'll be happy to help.
Customers in the European Union and United Kingdom have additional cancellation and return rights as outlined below.
EUROPEAN UNION & UNITED KINGDOM
Customers in the European Union and United Kingdom may request cancellation or return in accordance with applicable consumer law.
You may notify us that you wish to withdraw from your purchase within 14 days of receiving the last item in your order, without giving a reason.
For change-of-mind returns, you are responsible for the cost of returning the goods. Items should be returned in their original condition and should not be worn, washed or used beyond what is reasonably necessary to inspect them.
Where required by applicable law, we will refund the purchase price and eligible standard outbound delivery charges. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty, misprinted, or you receive an item different from what you ordered, please contact us as soon as reasonably possible.
We'll review the issue and, where appropriate, arrange a replacement, refund or other suitable remedy at no additional cost to you.
Please include your order number and clear photographs showing the issue where appropriate so we can assist you as quickly as possible.
CANCELLATIONS
For customers in Australia, Canada, New Zealand and the United States, cancellation requests may be submitted within 1 hour of placing your order.
For customers in the European Union and United Kingdom, cancellation requests may be submitted while the order remains unfulfilled, in accordance with the cancellation options available through your customer account. Your statutory rights under applicable consumer law are not affected.
To submit a cancellation request, use the Returns & Cancellations link in our store footer.
YOUR CONSUMER RIGHTS
Nothing in this Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer laws.
Where local consumer laws provide you with additional rights, those rights will apply.
NEED HELP?
If you have a question about a return, cancellation or an order you've received, please get in touch through our Contact page and we'll be happy to help.